The world's slimmest smart Deadbolt. Sleeker and sharper than before, it's a winner in both features and style. Enjoy the convenience of 3 modes of entry: PIN code, Bluetooth Key via the igloohome app, and physical key.

You can still access your home via PIN code or physical keys. Using another phone, access your igloohome account and change the password immediately. Otherwise, you can email us to remove your account on the server.

On the rare occasion that pairing is unsuccessful, here are some steps you can take:
1) Try with a different mobile device, using the same username and password.
2) Update your phone’s Operating System to the latest version.
3) Restart the Bluetooth and internet connection on your mobile device
4) Restart igloohome’s application on your mobile device.
5) Ensure that during pairing mode (after 2 beeps), the touchpad stays awake.
6) Switch to brand new batteries (Energizer)
7) Try using 3G instead of WiFi.
8) Ensure that the time sync on your phone is correct.

You can monitor activities of your lock via the Access logs. Go to Lock Info > Activity log (tap on the icon at the top right hand corner of the page).

Activities will be updated in real time when guests use a Bluetooth key for access. Owners will immediately receive notifications whenever a Bluetooth Key is used. PIN code entries, however, will only be updated when the owner uses the Bluetooth Key on the lock.

The # sign will flash green when a Bluetooth signal is being registered with your Deadbolt 2S.

This may mean 3 things:
1) Someone is trying to Bluetooth Unlock from the igloohome app.
2) Someone is trying to pair with the lock from the igloohome app.
3) Someone is trying to connect with the Bluetooth ID of the lock from a normal Bluetooth screen.

Physical keys are provided with every igloohome lock which ensures that you will still be able to enter the house mechanically even if its batteries run out.

It is recommended to keep at least one key on you at all times for such situations. Alternatively, you can also use a 9V jump-start that gives the lock enough power for a PIN code unlock. (Energizer brand is recommended.)

The method of unlocking via Bluetooth requires the Bluetooth and Location Services on your smartphone to be turned on, and for you to be within 1-2 metres from the lock.

Bluetooth Unlock

1. On the My Home page, click on the Unlock symbol next to the lock name. Press any key on your lock to unlock.
2. Go to the Lock Info page (via My Home by tapping on the lock name under your listing). Tap on ‘Unlock’ on the app. Press any key on your lock to unlock.

To activate and set the duration for timed-relock:

You can set a duration for timed-relock by entering * 2 1 # #

Compatibility:
Timed-relock works with all types of unlocking methods, as long as you have set the timer for the timed-relock. Your door will automatically lock after the programmed duration.

Deadbolt 2S will re-lock based on the programmed timing. For instances where door is opened, the bolt tongue will still protrude as it is programmed to.

To disable timed re-lock:
You can enter * 2 0 # # to disable timed re-lock.

To unlock the door using Deadbolt 2S:
In factory mode, tap on the lock to wake it up, then key in * 1 2 3 4 5 6 7 8 9 0 # to unlock.

To lock the door using Deadbolt 2S:
You can either use the:
1) The timed re-lock feature (hyperlink this to the article on timed re-lock).
2) Manual lock by pressing on the "#" key for a long time.

The settings of the igloohome Deadbolt 2S might have been configured wrongly.

For Left handling (bolt tongue comes from left):
You will need to toggle the button at the back of the Front Assembly of the Deadbolt 2S to 'L'.

For Right Handling (bolt tongue comes from right):
You will need to toggle the button at the back of the Front Assembly of the Deadbolt 2S to 'R'.

If the sequence is keyed in correctly, you should hear a long beep (about 1.5 seconds). If you do not hear this, try keying in the sequence again.

Do note that when you first touch the lock to ‘wake’ it up, do not press any numbers in particular as this would interfere with the sequence.

If you accidentally press a digit, press '#' to clear the keypad and then proceed to key in the sequence from the top.

Only Alkaline batteries are recommended for Deadbolt 2S. We do not recommend other types of batteries such as:

Rechargeable batteries:
We do not recommend using rechargeable batteries as they lose their charge with every recharge. This makes it difficult to give an accurate estimation of how long more they can last.

Heavy Duty/Eveready/Lithium batteries:
We do not recommend using these batteries as it will spoil the Deadbolt 2S more quickly.

There are two solutions:

1) Physical Keys
Physical keys are provided together with every Deadbolt 2S which ensures that you will still be able to enter the house mechanically even if its batteries run out. It is strongly recommended to keep at least one spare key on you at all times for such situations.

2) 9V jumpstart
For Deadbolt 2S, there is an alternative solution, which would be to use the 9V jumpstart to provide the lock with enough power for a PIN code unlock.

To use this feature, you have to touch and hold the battery contacts against the 9V jumpstart pin on the lock until you hear a series of beeps.

While holding the 9V battery to the jumpstart, key in your PIN code on the keypad followed by ‘#’ to unlock.

The keypad on Deadbolt 2S will have flickering lights to indicate that battery power is running low.

Alternatively, you can keep track of the status of your battery by tapping on the gear icon on the top right corner of the app after doing a Bluetooth key unlock to refresh the battery level on the app.

Based on estimates, batteries normally last up to 9 months.

Alternatively, you can track the battery status via igloohome mobile app under "Lock Info".

After tapping on the gear icon on the top right corner of the app, you would be able to check on the battery percentage as well as battery life. This would be refreshed whenever Bluetooth Key is used to unlock the lock.

There is a small button on the top of the back assembly. After pressing the button, the battery cover can be easily taken off to replace the batteries.

Yes. You can monitor activities of your lock via the Access logs.

To access your activity logs:
Go to 'Home'
Tap on your Deadbolt 2S.
Tap on the 'Logs' to access the activity log (at the bottom right corner of the page).

Activities will be updated in real-time when guests uses a Bluetooth key to access, and owners will immediately receive notifications whenever a Bluetooth Key is used.

PIN code entries, however, will only be updated when the master uses the Bluetooth Key on the lock.

There are a few features on our lock that prevent hackers from gaining access to your property:
Advanced AES encryption and server side architecture are used for our software to ensure the highest level of security.
Every data connection between your mobile device and lock is encoded with a timestamp.
Every connection to transmit data is only valid at that time, and cannot be saved for future use.
The key to decrypt is unique to your user account, and also unique to your lock. Even if someone else's igloohome lock is hacked into, your lock will not be affected.
Bluetooth is a local area connection, so it is not possible for people to hack it remotely.
To prevent hackers from guessing your PIN code, igloohome locks also come with a Decoy PIN feature and a security lock-out mode.

If at any point in time you feel like your lock may have been hacked, you can always re-pair your lock to your account. This refreshes the highly secure AES key.

The Decoy PIN feature is built into the Deadbolt 2S and does not require activation. To use the Decoy PIN, simply key in up to 8 random digits before entering your PIN code.

Each Deadbolt 2S has a tamper alarm function that will sound off when someone attempts to pry or dismantle the lock without permission.

Privacy Mode puts the Deadbolt 2S into a “Do not Disturb” mode, making it unresponsive to Bluetooth keys and PIN codes. This will prevent electronic entry from the outside.

To activate the Privacy Mode:
Privacy Mode will be triggered when the button beneath the thumb turn is pressed. It can only be activated from indoors.

Note: Please ensure your Deadbolt 2S is locked before enabling Privacy Mode.

To deactivate the Privacy Mode:
If you are inside your house:
Press the same button until you hear 2 short beeps.
It will automatically be deactivated when thumb turn is twisted to unlock from indoors.

If you are outside of your house:
Use your physical keys to unlock the Deadbolt 2S.

This depends on the entry modes of your guests.

Bluetooth keys: Owners will be notified whenever a guest uses a Bluetooth key to unlock the lock.
PIN codes: Owners will not be notified whenever PIN code entries are used. Owners can only view the updated logs when someone uses the Bluetooth keys to unlock.

The possibility of such risk is minimal with:

Security lockout mode: Lock will go unresponsive for 5 minutes after 5 tries of invalid PIN codes.
Decoy PIN feature: Enter random digits before your actual pin-codes to confuse possible guesses.

The Decoy PIN feature is built into the Deadbolt 2S and does not require activation.

To use the Decoy PIN, simply key in up to 8 random digits before entering your PIN code.

The igloohome support team can be reached at support@igloohome.co or +65 3159 1352.

Step 1: Connect to Airbnb account

Open the igloohome app
Menu (top left hand corner)
Tap on your profile picture (top left hand corner)
Tap ‘Connect with Airbnb’
Log into your Airbnb account

Step 2: Sync each Airbnb listing with your igloohome listing

Return to menu
Set Up Home
Select your product
Manage Homes
Select the igloohome listing which you want to sync with your Airbnb listing
Under ‘Connect Providers’, tap on Airbnb
Select the Airbnb listing you want to sync and tap ‘Confirm’

Step 3: Automate check-in for the listing you have synced

Now that the listings are synced, return to menu
Reservations
Refresh the page by dragging down
Select the igloohome listing that you have synced
Tap ‘Automate check-in’
Start free trial
Press OK

With a sleeker and sharper look, Deadbolt 2S is the world's slimmest Smart Deadbolt. Functionality wise, it is similar to Deadbolt 02.

Using your new phone, you may log in with your registered email and password on the igloohome mobile app.

Important: Take note to log out from your old phone to prevent unauthorised access to your account.

A single igloohome Deadbolt 2S can only be paired to one account.

If you wish to allow the other party to perform admin control over the lock such as creating PIN codes, viewing access logs and more, you can share your account details (Log in ID and Password) with him/her.

Multiple users can be on the same igloohome account at once.

Place a palm or finger over the keypad - it will light up when in close proximity/touching of the keypad.

Note: Do not worry if you accidentally press a key when trying to activate the keypad and proceed to key in your PIN code. Due to the presence of the decoy PIN function, the lock will be able to register the PIN correctly.

On the rare occasion that pairing is unsuccessful, here are some steps you can take:
1) Try using a different mobile device with the same username and password.
2) Update your phone’s Operating System to the latest version.
3) Restart the Bluetooth and internet connection on your mobile device.
4) Restart igloohome’s application on your mobile device.
5) Ensure that right before you remove one battery for pairing, the touchpad stays awake.
6) Ensure that during pairing mode (after 2 beeps), the touch pad stays awake.
7) Switch to brand new batteries.
8) Try using 3G instead of WiFi.
9) Ensure that the time sync on your phone is correct.

Before pairing, ensure that your lock has been properly installed with fresh batteries and that your phone has a strong Bluetooth and Internet connection (Internet connection is only needed during pairing).

In the app, go to "Set Up Home" on the side menu.
Select the lock model you wish to pair.

If this is your first time setting up a lock, select "Add New Lock to New Home". If you already have an existing Home listing, select "Add New Lock to Existing Home(s)".
Follow the instructions on the next page and press "Next".
Select your lock (commonly represented by a string of letters and numbers) to pair.

When the lock is successfully paired, a beep will emit from the lock, and a pop-up will appear on your phone with the message "Resetting Lock for new codes". The app will then prompt you to set up a new Home listing (if you have not already done so), or associate your newly-paired lock with an existing listing. You will also be required to name your lock.

To remove the pairing from your lock to your phone, you will have to delete the lock from your igloohome app.

To delete your Deadbolt 2S:
1. Go to 'Configuration' in the side menu and tap on 'Manage Locks'
2. Select your igloohome product
3. Tap on the 'Delete Lock' button
4. Confirm the deletion

If you paired our lock with an older version of the igloohome mobile app, you may find your lock missing from the app when you update to the new version. This is because the lock has not been associated with a home listing.

To associate your lock with a home listing:

If you already have a home listing,
1. Go to 'Configuration' and tap on 'Manage Locks'
2. Under 'Manage Locks', select your lock model and the lock you wish to associate
3. This will bring you to the Lock Info page.
4. On the bottom right corner of the Lock Info page, select the Settings icon, and select 'Edit Associated Homes'
5. You can choose the home listing you wish to associate your lock with.

If you do not have a home listing,
1. Go to 'Configuration' and tap on 'Manage Locks'
2. Add a 'Home' by clicking the '+' sign which will allow you to add a new home listing.
3. Fill in the necessary details and following which, you will be able to associate your lock to your home listing by referring to the steps above.

If you paired our lock with an older version of the igloohome mobile app, you may find your lock missing from the app when you update to the new version. This is because the lock has not been associated with a home listing.

To associate your lock with a home listing:

If you already have a home listing, all you need to do is to go to 'Set Up Home' > Select your lock model > 'Manage Locks'. Under 'Manage Locks', select the lock that you wish to associate, and this will bring you to the Lock Info page. On the top right corner of the Lock Info page, select the Settings icon, and select the home listing you wish to associate your lock with.

If you do not have a home listing, go to 'Set Up Home' > Select your lock model > 'Manage Homes'. Click on the '+' icon, which will allow you to add a new home listing. Following which, you will be able to associate your lock to your home listing.

To unlock the smart lock from the outside, you may either:

1. Use a PIN (Master, Ad hoc, Decoy) code, followed by '#'.
2. Use a Bluetooth Key (Master or Guest).
3. Use a key card/sticker (Smart Mortise only).
4. Use a physical key.

Alternatively, you may wish to engage a locksmith.

To unlock the Smart Deadbolt from the outside, you may either:

1. Use a PIN (Master, Ad hoc, Decoy) code, followed by '#'.
2. Use a Bluetooth Key (Master or Guest).
3. Use a physical key.

Superior security and cutting-edge technology now comes in a premium form - the igloohome Smart Mortise lock. Manufactured in the best factories in South Korea, it is outstanding in quality, and comes packed with smart features. Enjoy the convenience of 4 modes of entry: PIN code, RFID access card, Bluetooth Key via the igloohome app, and physical key.

To unlock the Smart Mortise from the outside, you may either:
1. Use a PIN (Master, Ad hoc, Decoy) code, followed by '#'.
2. Use a Bluetooth Key (Master or Guest).
3. Use a key card/sticker.
4. Use a physical key.

To unlock the Smart Mortise from the inside, you may either:
1. Use the handle (opening the handle from the inside automatically unlocks the door).
2. Use the thumbturn.
3. Use the Open/Close button

To lock the Smart Mortise from the outside, you may either:
1. Set Sensor and/or Timer Re-lock for automatic locking.
2. Press and hold the '#' (manual mode).
3. Use a physical key

To lock the Smart Mortise from the inside, you may either:

set Sensor and/or Timer Re-lock for automatic locking
use the thumbturn (manual mode)
use the Open/Close button (manual mode)

To enable Sensor Re-lock, tap on the lock and enter *22##.

This will enable your Mortise to lock automatically when it senses that the door is closed.

To enable Timer Re-lock, tap on the lock and enter *20##<5-120 seconds>#.

This will enable your Mortise to lock automatically after the set time. If you have both Sensor and Timer Re-lock enabled, Sensor Re-lock will take priority (i.e. the Mortise will not lock after the Timer is up when the door is open).

To disable Sensor Re-lock, tap on the keypad and enter *23##.

If you disable Sensor Re-lock, and Timer Re-lock is enabled, the Mortise will lock regardless of whether the door is open or closed.

To disable Timer Re-lock, tap on the keypad and enter *21##.

If you disable Timer Re-lock, and Sensor Re-lock is enabled, the Mortise will lock when the door is closed.

See below for Mortise lock behaviour under different combinations of re-lock status:

Sensor Re-lock Enabled
Sensor Re-lock Disabled
Timer Re-lock Enabled

Mortise will lock upon door closure.
Should the door be kept open after Timer is up, door will not lock until door is closed.
Should door be kept closed after unlocking, door will auto-lock after Timer is up.

Mortise will lock when Timer is up, regardless of whether door is open or closed.

Timer Re-lock Disabled
Mortise will lock upon door closure.
Should door be kept closed after unlocking, door will not auto-lock.

Manual lock mode:
Door will not re-lock automatically.

Note: By default, Sensor and Timer (60 seconds) Re-lock are enabled. If you wish to lock the door manually, you will have to disable both Re-lock Modes.

If you are in close distance of the smart lock (eg. within an approx 10-metre radius), you can easily tap 'Unlock' from the igloohome app, put your hand over the touchscreen of the lock to activate it, and the smart lock will unlock accordingly.

By default, Sensor and Timer (60 seconds) Re-lock are enabled. This combination ensures that the Mortise will always lock after unlocking, regardless of whether the door has been opened or kept closed.

We recommend that both Re-lock are kept activated. To customise the behaviour of the Mortise, it is possible to disable one or both types of Re-lock.

See below for Mortise lock behaviour under different combinations of re-lock status:

Sensor Re-lock Enabled
Sensor Re-lock Disabled
Timer Re-lock Enabled

Mortise will lock upon door closure.

Should the door be kept open after Timer is up, door will not lock until the door is closed.

Should the door be kept closed after unlocking, the door will auto-lock after Timer is up.

Mortise will lock when Timer is up, regardless of whether door is open or closed.

Timer Re-lock Disabled

Mortise will lock upon door closure.

Should the door be kept closed after unlocking, door will not auto-lock.

Manual lock mode:
The Door will not re-lock automatically.

To unlock your igloohome smart lock while it is in the factory mode, tap on the lock to wake it up, then key in * 1 2 3 4 5 6 7 8 9 0 # to unlock.

If your Mortise is not locking, it may be due to the following:

Sensor/Timer Re-lock is disabled
The door sensor on the Mortise and door frame magnet are misaligned
Low battery or wrong batteries used

If you have disabled all Re-lock Modes, you can lock the door with '#' key on the Mortise from outside the door, and Open/Close or Thumbturn from inside the door.

To adjust the volume:

* 3 0 # # <3 to increase volume/6 to decrease volume> #

During the volume setting, you may press 3 or 6 repeatedly to get your desired volume, before exiting the menu with '#' on the keypad.

To mute, decrease the volume to minimum. Keypad will blink on mute to indicate key press.

Note: If the volume does not change further then that is the maximum or minimum. There are 5 volume levels, excluding the muted volume.

You may key in up to 16 digits, including your PIN code, followed by # to unlock. The decoy digits may be before and/or after the PIN.

For example, if your PIN code is 1234567, you may use the following as Decoy:

0001234567 #
1234567000 #
0001234567000 #

Keypad Lockout Mode can be deactivated by one of the following:

Deactivate from inside of door

Press the Open/Close button
Turn the Thumbturn to unlock
Open the Mortise with the handle

Deactivate from outside of door

Bluetooth Unlock
Unlock with physical key
Deactivate without unlocking door

If you wish to deactivate Keypad Lockout Mode without unlocking the door, press and hold the Open/Close button until you hear a series of beeps.

When the sensor on the inside of the door detects a temperature between 50˚C - 70˚C for a sustained period of time, the door will unlock automatically with a loud alarm sound to allow you to exit.

To disable fire detection alarm, remove one battery.

Keypad Lockout Mode disables the Mortise keypad making it unresponsive to PIN Codes and Key Cards.

Note: Master and guest Bluetooth Keys will still be able to unlock the Mortise.

Each lock is secured with a Tamper alarm. When the front assembly of the mortise is removed from the back, or if the cable connecting the front and back of the Mortise is cut, the lock will sound.

To activate Keypad Lockout mode, press and hold the Open/Close button until you hear a series of beeps.

In this mode, the keypad will flash with numbers and "Close" when it is pressed, but will not register any numbers.

The keypad lockout mode will prevent any PIN code or key card from being used, however any other methods of unlocking will be able to unlock and disable the Keypad Lockout, including Bluetooth Key, physical key, Open/Close button, Thumbturn, and Handle (from the inside).

Note: Keypad Lockout mode can only be enabled when the Mortise is locked

After adding your key card/sticker to the Mortise, unlock by tapping your key card/sticker on the Card icon on the Mortise lock.

Note: The key sticker will not work if affixed to a device that has its own NFC ID e.g. iPhone, as the NFC signal of the device will interfere with the key card/sticker.

There are 2 methods of deleting RFID cards:

Delete card by tapping on lock
Tap on the lock and enter *41##<4 digit security pin>#Tap card#

Delete card by inputting card ID
Tap on the lock and enter *42##<4 digit security pin>##

A total of 16 key cards/key stickers can be added.

In the current version of the app, this feature is not available. It will be available in the 1.7.0 app version.

The Mortise comes with a 9V jumpstart feature which allows you to power up the lock with a 9V battery. You will have to touch the 9V battery contacts to the 9V jumpstart (2 silver plates) at the front of the lock. There will be a beeping sound indicating that the lock is powered, and you may key in your PIN code to enter.

Should you be unable to acquire a 9V battery, physical keys are provided with every igloohome lock to unlock your Mortise mechanically. It is recommended to keep at least one key on you at all times for such situations.

When battery power is low (about 20%), the igloohome Mortise will flash a red low battery indicator when the keypad is lit. Please change your batteries as soon as possible when it is low in battery.

You can also check the status of your battery via the app.

Note: If the lock's battery power is completely out, it may not respond at all. In this case, use a 9V battery to jumpstart the lock.

Batteries should last up to 1 year based on moderate usage.

However, should you receive a low battery warning from the lock, please change to a new set of batteries as soon as possible.

Slide up the battery cover on the back of the lock and replace all four batteries. Please ensure they are AA alkaline batteries.

Note: Do not use: Non-alkaline, Eveready, Super Heavy Duty, or rechargeable batteries.

We do not recommend using rechargeable batteries as they lose their charge with every recharge. This makes it difficult to give an accurate estimation of how long more they can last.

Please only use AA-sized alkaline batteries.



Note: Do not use: Non-alkaline, Super Heavy Duty, Eveready, or rechargeable batteries.

If you hear an alarm sounding twice, it is possible that the door has not been closed fully, and the Mortise is unable to lock properly. Try again but if the warning sound continues, it signals to reinstall or adjust the position of the door lock.

Built with versatility in mind, it is the most flexible padlock that allows for time-sensitive access. The igloohome Smart Padlock gives you flexibility when convenient access control is needed, and it’s jam-packed with security features so you can always be at ease.

If cannot install Deadbolt or Mortise on grille but you can use a smart Igloohome Padlock.

The igloohome Keybox 2 comes with a compartment that is spacious enough to hold up to 6 physical keys or 7 keycards. This means that you can include the essentials for your guest - a house key, SIM card, transport card and more. Designed for rental hosts and home, property or business owners and car sharing needs.

The Keybox 2 body is made of zinc alloy, and is reinforced with steel to prevent break-ins. The Keybox loop is made of steel, with a silicon rubber casing.

It is rated as IP54.

igloohome provides a 1-year product warranty on the Keybox 2. This covers mechanical and electronics defects. The product warranty period ends 1 year from the invoice date.

If you lose your smartphone, you can use another phone to log in to your account, delete your lock from the current account, and pair it to a new account. Following which, contact us immediately to disable your old igloohome account. Once it is disabled, anyone who picks up your phone will not be able to access any functions on the app. We also recommend that you use Android Manager or Find My iPhone to remotely lock your phone.

This must be done in Bluetooth range of the Keybox 2 with Bluetooth and Internet connection.

1) Tap on the menu icon on the top left-hand corner of the app
2) Tap on 'Set Up Home'
3) Select your Keybox
4) Tap on 'Manage Locks'
5) At the 'List of Locks', tap on the rubbish bin icon, then tap the red 'minus' logo beside your Keybox 02 name.

To unlock the Keybox 2, use:

1) PIN code
To unlock with PIN code, tap the keypad on the Keybox 2, and key in your PIN code.

2) Bluetooth Key
You may unlock with Master Bluetooth Key or Guest Bluetooth Key.

To lock the Keybox 2,

1) Simply close the Keybox and it will auto-lock after 1 second.

The Keybox 2 is portable and does not require door installation. The design of the Keybox allows it to be secured onto door handles, railings, or mounted onto the wall (4 screw holes at the back).

To secure it to door handles or gates/railings, use the key provided with your Keybox to unlock the shackle, shackle it on, and lock the shackle with the key.

To secure it to a wall, drill 4 holes corresponding to the holes on the back of the Keybox. Insert the screw anchors into the 4 drilled holes, and mount with the provided screws.

We advise that the Keybox be secured in a sheltered area. It is splash-resistant with IP65 certification but is not waterproof. Please note that our warranty does not cover water damage.

Note: The physical key provided with the Keybox is meant for the shackle only and does not unlock the Keybox.

We advise that the Keybox 2 be secured in a sheltered area. It is splash-resistant with IP54 certification but is not waterproof.

Please only use AAA alkaline batteries.

If you are located in a temperate country, you may wish to use lithium batteries. However, do note that the battery status may not reflect correctly on the app as lithium batteries lose their charge quickly at the end of their lifespan.

IMPORTANT: Do not use Heavy Duty, Eveready, or rechargeable batteries.

When the battery life is below 20%, the LED light on the touchscreen changes to red breathing light instead of the usual steady blue light.

You can also check the status of your battery on the app.

The Keybox 2 has a 9V jump-start at the bottom of the front panel. Holding a 9V battery to the jump-start will provide sufficient power to allow you to key in your PIN to unlock the Keybox 2.

The Keybox has been tested for use in -40°C up to 65°C.

Decoy PIN code

The Decoy PIN code feature allows you to key in up to 8 decoy digits before your actual PIN code to deter guessing of your PIN code.

Automatic Re-lock

If Keybox 2 is unlocked but remains unopened for 60 seconds, it will automatically re-lock.

Security Lock-out Mode

If 16 incorrect digits are keyed into the igloohome Keybox 2 for 5 consecutive times, it will freeze and not accept any more PIN codes for the next 5 minutes. This is to deter unwanted guessing of PIN codes.

To replace the batteries for Keybox 2:

Unlock the Keybox 2, locate the battery cover behind the front panel, unscrew the battery cap and remove it. Replace with 4 AAA batteries, close the battery cover and screw it back.

Yes, your phone requires a strong internet and Bluetooth connection during pairing with your Keybox 2 to ensure a smooth pairing process. The Keybox 2 itself does not need an internet connection.

No, the Keybox is IP65 certified, which means that it is splash-resistant but is not water-proof. Therefore, please do not install your Keybox where it is exposed to these elements.

Please note that our warranty does not cover water damage.

If the correct PIN was used, and/or if a Bluetooth Unlock was successful but you are unable to open your Keybox 2, it may be because the Keybox 2 was not closed properly, causing the latch to jam. In this situation, please shut the Keybox 2 tightly and try to unlock it again.

If you are still unable to unlock your Keybox 2, please contact us at support@igloohome.co with a video of your issue for further support.

Test with PIN code

Ensure that:
1) You have entered the correct PIN code.
2) Each key is being registered with a beep.
3) If the PIN codes are not working, enter the PIN code followed by the 'Unlock' logo on the keypad and then do a Bluetooth Unlock to update the access logs. If your access logs are showing different numbers to the PIN that you keyed in, it may be a keypad issue. In this case, kindly contact support@igloohome.co for assistance.

Test with Bluetooth Unlock

Ensure that:
1) You have an active and stable Internet and Bluetooth connection on your phone.
2) Test with Factory PIN.
3) If your lock has not been paired, the PIN code 1234 will unlock the Keybox 2.

If this still does not work, please contact us at support@igloohome.co.

For assistance with your igloohome product, please drop us an email at support@igloohome.co.

Yes, your phone requires a stable internet connection (ideally mobile data) and Bluetooth while pairing your igloohome lock to ensure a smooth pairing process.

A single igloohome account (email address) can be used to pair with an unlimited number of locks.

You may wish to organise your locks with home listings should you have multiple locks in multiple properties.

A Bluetooth key allows you to unlock the igloohome Smart Lock with your smartphone via Bluetooth.

You will need to touch the lock's keypad in order for Bluetooth Unlock to work. The required range is 1 to 2 metres.

Bluetooth only uses more battery power when there is an active connection. In the case of Bluetooth Unlock, an active connection is only needed at the point of unlocking the door.

You may create a Bluetooth Key for another account on the igloohome app, or share master account access.

Depending on the use-case, you may wish to:
1) Create different keys for individual family members - this means that each family member will have their own igloohome account tied to a different Bluetooth Key. This allows you to track Bluetooth Key entry by individual accounts.
2) Create the same key for all family members - this means that one Bluetooth Key will be shared with a family igloohome account which is shared among family members. This is easier to set up as there are fewer accounts and keys to create. However, the owner will only be able to track entry by the family account and not the individual.
3) Share owner's account details (for Master Bluetooth Unlock). This does not require creation of additional Bluetooth Keys. However, family members will have admin control over the lock as well.

The igloohome smart lock is usually on sleep mode to prolong battery life. Placing your palm on the lock will wake it up and prepare it for Bluetooth Unlock.

On newer models such as the Keybox, Deadbolt 2S, and Mortise, you can do a Basic Unlock without having to touch the keypad. However, it may take a longer time for the lock to detect the Bluetooth signal. For the best unlocking experience, we recommend waking the keypad up before you unlock with Bluetooth.

No, it remains logged in until you log out.

The igloohome mobile app is currently available in English, Chinese, and Japanese.

One account can be shared across multiple devices. However, be careful of who you share your account with - it is akin to giving someone total access to your lock.

Yes, changing the password on your account will log other users out of the account after 2 hours.

Yes, it is reflected when they refresh the app.

When you first try to log in, there is a 'Forget Password' option that allows you to reset your password.

Step 1: While in the account with the old email address, delete your lock from the account.

Step 2: Create a new account with the new email that you want to use.

Step 3: Pair your lock with the new account, and you're done!

* For information on how to pair your lock, you can refer to http://bit.ly/iglookeyboxmanual (Keybox), http://bit.ly/igloobolt02Manual (Deadbolt 02) and http://bit.ly/iglooboltManual (Deadbolt 01)

Your igloohome account is not connected to the phone in any way, and the only thing that you will need to access the old account with is the email (you used to sign up with) and the password. There is no need to create a new account. To ensure that your account does not get compromised, you may wish to change your account password after logging in on your new phone.

In the event that your lock cannot be unlocked with your new phone, you may wish to send in an email to support@igloohome.co with your Phone Model, Phone Operating System (OS) & Lock Model. This will allow us to assist you better.

The igloohome mobile app allows the user to:

1) Pair and manage various locks in various home listings
2) Perform Bluetooth Unlock
3) Generate and manage PIN codes
4) Change Master PIN code
5) Check lock battery status (refreshes with Bluetooth or PIN unlock)
6) Create and share Bluetooth Keys
7) View Activity logs (supported models only)
8) Delete and reset the lock

The igloohome mobile app is available on the App Store for iPhone users, and on the Google Play store for Android users.

The igloohome mobile app is free to download and use.

Airbnb hosts may wish to subscribe for auto-PIN code generation for guests at US$4.99* per month, but this is entirely optional.

The app works best with iOS10.3 and Android 7.1.1 (for most Android phones). We do not actively support iOS8 and earlier versions, or Android 4.4 and earlier versions. If your phone is running on such versions, please contact us at info@igloohome.co and we can arrange for a testing session at our office to see if it is compatible with our smart lock.

Please note that phone models tested were sold in Singapore. If your phone model was purchased from another country, it may not be supported as well.

For the list of compatible phone models, visit http://bit.ly/iglooCompatiblePhoneModels.

Note: Please ensure that you have a compatible phone before purchasing an igloohome product. igloohome will not be responsible for troubleshooting phones not included in the list.

To Bluetooth Unlock from the Home page, tap on the Bluetooth Unlock icon next to your lock name.

Note: Ensure that your Bluetooth and Internet connection are turned on.

To add a lock to favourites, swipe left on the lock name and tap on the heart icon that appears. Your lock will be added to the top of the home page.

To remove a lock from favourites, swipe left on the lock name and tap on the heart icon that appears. Your lock will be removed from the favourites list.

To hide the locks in a home listing, click on the '-' icon next to the home listing name.

To show locks in a home listing, click on '+' next to the home listing name.

Our current version of the app is unable to support this feature, but we are planning to release this feature in future versions of the app.

At the moment, should you wish to disconnect the igloohome home listing from the Airbnb listing, kindly email support@igloohome.co with your igloohome account email address, as well as the Airbnb listing you wish to disconnect.

In the current version of the app, hosts are able to send an Early Check-in email, but this does not change the start and end date/time of the PIN code. We are planning to include this feature in future versions of the app.

To send an Early Check-in email to your guest:
1) Under Reservations menu
2) Select listing that is associated to the Airbnb listing
3) Select Reservation name
4) Early Check-in

An email will immediately be sent to your guest with the PIN code which starts from the indicated check-in time.

Note: This feature only allows the host to send the PIN code email earlier, but does not affect the PIN code duration.

Before you connect an igloohome listing to Airbnb listing, you will need to activate Airbnb Connect.

If you have yet to connect any listings:
1) Reservations Menu
2) "Connect A Listing"
3) Select a home to connect
4) Select the Airbnb listing to connect > Confirm
5) Start plan/trial > Done > Automate Check-in

If you have more than 1 Airbnb listing, and wish to connect another:
1) Reservations Menu
2) Click on the "+"
3) Select a home to connect
4) Select the Airbnb listing to connect > Confirm
5) Start plan/trial > Done > Automate Check-in

Note: One (1) Airbnb listing can only be connected to one (1) igloohome home listing.

On the app,

Under Reservations menu > Select listing that is associated to the Airbnb listing

Tapping on the reservation name will bring you to the Reservation Details.

Under Reservations menu > Select listing that is associated to the Airbnb listing > Select Reservation name

The share feature is only available after the PIN code for the reservation has been generated (i.e. 1 hour before the check-in time, or if the Early Check-in email was sent).

To check for reservation details,

Under Reservations menu > Select listing that is associated to the Airbnb listing > Select Reservation name

Depending on the status of the reservation, you may either trigger Early Check-in or Share the reservation details.

There are 2 ways to view the PIN codes for your Airbnb guests:

1) Under Reservations menu > Select listing that is associated to the Airbnb listing > Select Reservation name > Tap on '+' next to Access Methods

2) Under Home > Select Lock name > PIN tab > Airbnb Connect PINs > Tap on ******** to view PIN code

Should you require any assistance with your igloohome product, you may go to Support menu on the app.

To check your igloohome app version, go to Support Menu on the igloohome app. The app version is shown at the bottom of the page.

When you first download the igloohome app, or after you log out, you will see the login page.

Tap on Login to enter your login details.

If you have forgotten your password, tap on Login > Forgot Password.

An email will be sent to you with the password reset instructions.

Before you register, you will need the igloohome app installed on your smartphone.

On the Login page, click on Register. After registration, you will receive an email with the activation link for your account.

On the login page, tap on the Language icon to change the language.

In order to create and share/accept Bluetooth Keys, ensure that you have a working Internet connection.

To create a Bluetooth Key:
1) Go to the Bluetooth Key tab
2) Tap on the '+' icon.
3) Enter the details required for the Bluetooth Key and tap on 'Create Key'.

To share a Bluetooth Key via QR code:
1) Visitor should have downloaded the igloohome mobile app on their phone and registered for an account.
2) On the visitor's phone, go to Visits menu.
3) Tap on the QR code scanning icon and scan the QR code on owner's phone.

Note: QR code is shown right after Bluetooth Key creation, and can later be accessed by tapping on the Bluetooth Key listing under the Bluetooth Key tab.

To share a Bluetooth Key via external messaging apps:
1) Visitor should have downloaded the igloohome mobile app and registered for a new account.
2) After Bluetooth Key has been created, tap on 'Share Key', or
On the Bluetooth Key tab, tap on the Bluetooth Key listing and 'Share Key'. Or on the Bluetooth Key tab, tap on '...' and 'Share'.
3) Visitor will then access the URL in the message and add the Bluetooth Key to their account.

Note: Any costs from the usage of external messaging apps to share and receive Bluetooth Keys are not covered by igloohome.

To view Bluetooth Keys that have been created and shared, go to Under Lock Info > Bluetooth Key Tab (3rd icon on bottom tray).

Shared Bluetooth Keys can only be revoked on the owner's account.

To revoke a Bluetooth Key, select '...' next to the Bluetooth Key to be removed, and select 'Revoke'.

No. There are no limits!

Feel free to share them with your close friends and family to allow them easy access into your home.

At the moment, it is not possible to do so from the app itself, but you may disable app notifications from your phone settings.

iPhone:
1) Open your Settings app.
2) Tap Notification Center on the left-hand side of your screen.
3) Swipe up until you see a list of your apps.
4) Find the app you want to turn off notifications for, and tap it.

Android:
1) Go to Settings > Apps.
2) Tap the app you want to stop notifications for.
3) Under notifications, select the setting.

In-app notifications are available for any Bluetooth Key activities. These will be sent in real-time when guests use Bluetooth Key to access. Owners will immediately receive notifications whenever a Bluetooth Key is used.

However, PIN code and key card entries will only be updated when the owner uses the Bluetooth Key on the lock.

You can monitor activities of your lock via the Access logs. Go to Lock Info > Activity log (tap on the icon at the top right-hand corner of the page).

Note: Key card access logs are only available for the Mortise lock.

To use a Bluetooth Key that was shared with you, click on the green circle icon next to your Bluetooth Key when you are within Bluetooth range of the lock.

From the Visits menu, tap on the "Valid Now" button under the Bluetooth key.

To show the Bluetooth Key, tap on the '+' sign next to the home listing name.

To hide the Bluetooth Key, tap on the '-' sign next to the home listing name.

If you no longer see your Bluetooth Key, it may have expired, or the owner may have revoked your access.

Under Visits menu, tap on the icon next to "Scan QR code to add key". Following which, scan the QR code for your Bluetooth Key on the owner's phone.

To change your password:

Under Account Settings menu > Tap on the Edit icon next to Change Password > Enter and Submit

Note: If there are any other devices logged in to the same account, they will be logged out within 2 hours of password change.

To change your name:

Under Account Settings menu > Tap on the Edit icon next to the account name > Edit and Submit

To change your phone number:

Under Account Settings menu > Tap on the Edit icon next to the phone number > Edit and Submit

To change the language:

Under Account Settings menu > Tapon the icon next to Language > Select language

To change the vibration feedback:

Under Account Settings menu > Tap on the toggle next to Vibration Feedback

Under the FAQ menu, select the product you wish to view FAQ for.

To log out, select Logout from the side menu.

To add a new lock:
1) Under Configuration menu
2) Add Lock > Select your product
3) Follow the instructions on the app to pair
4) Name your lock > Associate to listing

To add a new home listing:
Under Configuration menu > Add Home > Enter Name and Select City > Submit

Note: In order to ensure that PIN codes work correctly, select the city that the lock is located in.

Under Configuration menu > Manage Homes

If you wish to edit your house listing names,

Under Configuration menu > Manage Homes > Select Home listing > Tap on the Edit icon next to Home listing name

Under Configuration menu > Manage Homes > Select Home listing > Tap on the Edit icon next to Region name

Under Configuration menu > Manage Homes > Select your home listing > Change the check-in time.

Important:
By default, the check-in time is determined by your Airbnb listing.
The new check-in time on the app will not sync with the check-in time on Airbnb listing, and vice versa.
Please note that the new check-in time will apply to future and new reservations.

Under Configuration menu > Manage Homes > Select home listing > Under Connect providers, select Airbnb > Select Airbnb listing > Confirm

To manage your locks:
Under Configuration menu > Manage Locks

To delete a lock:
Under Configuration menu > Manage Locks > Delete > Select Lock to delete

Important: The smartphone needs to have an active Internet connection and be within Bluetooth range of the lock in order to delete.

Note: For the Deadbolt 1 and Latch models, deleting the lock will not reset it to factory settings. For all other models, deleting the lock will reset the lock to factory settings.

Under Configuration menu > Manage Homes > Delete icon > Select the home listing to delete

Note: Home listings cannot be deleted if there are associated locks. Users will have to change the association of locks to remove them from the listing.

To change the name,

1) Select your igloohome product
2) Go to 'Manage Homes'. Under 'Manage Homes', tap on the home listing you wish to edit.
3) Swipe left on the home listing name under 'Listing Name (Guest View)' and select 'Edit'.
4) Under Configuration menu > Manage Homes
5) Select home listing you wish to edit > Tap on the Edit icon next to Airbnb Listing Name

Note: This does not change the listing name on Airbnb website.

From Home > Select Lock Name > Tap on Status icon (4th icon on bottom tray)

To view the battery status, go to Status tab on the app.

You may update logs from the Status tab.

Under Status tab, tap on Update > Update Logs

Note: You must be within 1 to 2 metres of the lock, with an active Bluetooth and Internet connection.

Under Status tab, tap on Update > Sync time

Note: You must be within 1 to 2metres of the lock, with an active Bluetooth and Internet connection.

Under the Status tab > Edit associated homes > Select homes to associate > Confirm

Note: In the current app version, it is not possible to remove a lock from a home listing that is connected to Airbnb Connect. Should you wish to remove a lock from an Airbnb Connect home listing, kindly write in to support@igloohome.co.

Under Status Tab > Edit Key Cards > Add > Follow steps on app screen > Done

To view them,
Under Status tab > Edit Key cards

To delete them,
Under Status tab > Edit Key cards > Delete > Follow the steps to delete > Done

Note: The Smart Mortise supports up to 16 key cards. If you are using non-compatible key cards or key stickers, they may not register properly.

Under Status tab > Edit Key cards > Tap on the Edit icon next to the card name

Note: When key cards are first added, they will appear as NFC followed by an increasing number. This order follows the order in which the key cards were added. If you are unsure of the NFC number that the user is holding on to, you may wish to unlock with their keycard, and Update Logs to see their NFC card number.

In the event that you have accidentally given access to an unwelcomed guest, or have used up all 285 available PIN codes (for older models), you can reset your lock via Status tab > "Clear PIN list".

If the lock has been successfully reset, you will no longer be able to use any generated PIN codes. However, the Master PIN will still be valid.

Home > Select Lock name > Click on green circle

Note: Bluetooth Unlock will only work with active Bluetooth and Internet connection, within 1 to 2 metres of the lock. Trying to Bluetooth Unlock more than 5 times in 30 seconds will cause the lock to timeout.

If you have 1 lock paired to your account, the Lock Info page is shown by default.

If you have more than 1 lock paired to your account, go to Home > Select Lock name.

To edit your lock name from Lock Info page,

On the lock info page, tap on the Edit button next to the lock name. After you have edited the name, tap anywhere else on the screen to save the edit.

To view your activity logs,
From Lock Info page > Tap on the icon on the top right corner

To filter activity logs,
Under Activity logs > Filter > Select Filter > Set Filters

Currently, you may set filters for Bluetooth Unlock, PIN, Key Card, Pairing, and Reset activities.

To update access logs,
Under Activity Logs > Update Logs

Note: Update logs will only work within a 1- to 2-metre range of the lock, with an active Internet and Bluetooth connection.

Access logs on the igloohome mobile app show the successful unlocks (via PIN codes or Bluetooth Keys), with the date and time of the unlocking.

Note: Access logs for PIN codes are updated with any Bluetooth Unlock, as well as when the Update logs function is used.

Shared Bluetooth Keys can only be revoked on the owner's account.

To revoke a Bluetooth Key, select '...' next to the Bluetooth Key to be removed, and select 'Revoke'.

A Master PIN code, as the name suggests, allows master access to the lock. This means that the Master PIN code will always be able to unlock the igloohome smart lock that was paired to the user account.

The Master PIN code can be viewed on the igloohome mobile app.

On the app:
1) Select the lock on the Home screen and tap on "Lock Info".
2) On the Lock Info Page, tap on the PIN tab (second tab on the bottom tray).
3) Tap on "Master PIN" to show the Master PIN.

Yes, the minimum number of digits required in a Master PIN code is 7.

No, the Master PIN code is a permanent PIN.

To unlock your igloohome smart latch lock:

1) Tap on the lock to wake it up.
2. Key in your PIN code, followed by the key sign.

PIN codes can be generated on the app in 2 ways:
1) On the Home screen, tap on the lock name and select either One Time, Permanent or Duration PIN.
2) On the Lock Info page, go to the PIN tab (second icon on the bottom tray), tap on the "Add" icon, and select your desired PIN code type.

To allow others to use a PIN code, you may wish to generate a PIN code for them, depending on the type of access you wish to grant them. This PIN code may then be shared through the app by tapping on '...' next to the PIN code and selecting 'Share'.

In the event that you have accidentally given access to an unwelcomed guest, or have used up all 285 available PIN codes, you can reset your lock via your Lock Info page in the Status tab (fourth icon on bottom tray) by selecting "Clear PIN list".

If the lock has been successfully reset, a pop-up will appear with the message "Resetting Lock for new codes", followed by a notification that your lock has been reset successfully.

Do note that once you reset, any previously generated PIN codes will become invalid. However, your Master PIN stays the same.

As our iglooLock works offline, the status of PIN codes will not be updated. As such, all custom PIN codes that have been generated will be reflected under Lock Info, even after they have been used and de-activated. Do delete old PIN codes regularly so that your Lock Info page is not cluttered.

In order to create and share/accept Bluetooth Keys, ensure that you have a working Internet connection.

To create a Bluetooth Key:
1) Go to the Lock Info page, and click on the Bluetooth Key tab (third icon on bottom tray).
2) Tap on the '+' icon.
3) Enter the details required for the Bluetooth Key and tap on 'Create Key'.

To share a Bluetooth Key via QR code:
1) Visitor should have downloaded the igloohome mobile app on their phone and registered for an account.
2) On visitor's phone, go to 'Visits' (on the side menu).
3) Tap on the QR code scanning icon and scan the QR code on owner's phone.

Note: QR code is shown right after Bluetooth Key creation, and can later be accessed by clicking on the Bluetooth Key listing on the Bluetooth Key tab.

To share a Bluetooth Key via external messaging apps:
1) Visitor should have downloaded the igloohome mobile app and registered for a new account.
2) After Bluetooth Key has been created, tap on 'Share Key'. Or on the Bluetooth Key tab, tap on the Bluetooth Key listing and 'Share Key'. Alternatively, on the Bluetooth Key tab, tap on '...' and 'Share'.
3) Visitor will then access the URL in the message and add the Bluetooth Key to their account.

Note: Any costs from the usage of external messaging apps to share and receive Bluetooth Keys are not covered by igloohome.

On the app:
1) Select the lock on the Home screen and tap on 'Lock Info'.
2) On the Lock Info Page, tap on the PIN tab (second tab on the bottom tray).
3) Tap on 'Master PIN', followed by the 'Edit' icon. Key in the new PIN twice and press any key on the lock.

No, each lock can only have 1 Master PIN. However, if you would like to allow another person to have owner access and authority for the app, you may share your account login credentials with them. Multiple users can log in with the same username/password on their own smartphones on the igloohome app.

The Master PIN can be changed on the igloohome app under the Lock Info page. As this is done over Bluetooth, you have to be within Bluetooth range to change the Master PIN.

For Duration and Permanent PINs, the PIN can be changed to a 6-digit PIN of your (or your guest's) choice by entering *1 0 (key)(key)(key)(key), following which, a long beep from the lock will indicate that the PIN has been successfully changed. The PIN change can only be done after the PIN has been entered on the lock at least once.

igloohome smart locks allow for a maximum of 285 PIN code generations.

When you receive an error message when trying to generate PIN codes, you may have generated the maximum number of PIN codes available. In order to generate more PINs, you will have to reset your PIN codes.

Instructions to reset PIN codes are available here.

Do note that any previously generated PIN codes will become invalid, but the Master PIN code will remain the same.

* For users who have not generated the maximum number of PIN codes, you may have to do a re-pairing of the lock to the newest version of the app. This may be due to either:
1) The lock was paired to an older version of the app (and thus unable to generate PINs in the new app); or
2) The server was unresponsive although pairing was marked as successful.

To delete a PIN code from PIN list view, tap the '...' button next to the PIN code and select 'Remove from List'.

Important: Deleting a PIN code from the app does not delete it from the lock. Any previously generated PIN codes will still be active until the lock has been reset.

Bluetooth usually work within 15-30 feet or 5-10 metres.

Airbnb Connect automates the generation of PIN codes for your Airbnb guests. This saves you the time taken to create PIN codes manually.

Here's how it works:
1) A guest makes an approved booking on your Airbnb calendar.
2) At 1 hour before the check-in time, a PIN code is sent via email to the guest's Airbnb email address (with the Airbnb host in CC). 3) The PIN code needs to be activated within 24 hours of the check-in time and date.
4) The PIN code is only valid for the duration of the guest's approved duration of stay. After check-out time on their last day, the PIN code expires automatically.

Note: Check-in time is determined by the Airbnb listing when it is first connected. The check-in time can be changed on the igloohome app itself (instructions here), but will only apply to reservations confirmed after the change.

To de-activate Airbnb Connect:
1) Go to Menu
2) Account Settings
3) Disconnect Airbnb

Afterwards,
1) Login to https://www.airbnb.com/host
2) Click on your profile (the one with your photo on the upper right corner)
3) Account Settings > Connected Apps > igloohome App > Remove App

If you have 1 lock that you need to connect to multiple Airbnb listings, you will have to add the lock to each home listing on the igloohome app.

For instance, there is 1 apartment with 1 Main door lock and 2 Room locks. There are 2 Airbnb listings, one for each room. In order to set up Airbnb connect for these listings:
1) Create 1 Home listing for each Airbnb listing
2) Connect the Home listing to the Airbnb listing
3) Associate all applicable locks to the Home listing

In this example, under the Home listing "Room 1 Locks", the following locks should be associated:
Main Door
Room 1 Garden View

By doing so, guests who make a new reservation under "Room with Garden View (5 minutes walk from town area" will receive PIN codes for Main Door and Room 1 Garden View locks.

Only 1 igloohome home listing can be associated with 1 Airbnb home listing and vice versa.

However, multiple locks can be associated to 1 igloohome/Airbnb listing.

For reservations to be successfully shown on the igloohome app, the Airbnb account that you have used to connect to the home listing must be a Host account and not a Co-host account.

If your Airbnb Connect trial/plan has expired, please contact us here for assistance.

You are receiving emails because your host is subscribed to our Airbnb Connect service for automated check-in.

Rest assured your data (eg. email) is protected and we have no access to it. The emails that you are receiving are automated and sent to your Airbnb guest email which is encrypted.

We wish you a pleasant stay!

If the Airbnb listing has been connected to our Airbnb Connect service, the PIN code(s) can only be sent to the email of the guest who made the Airbnb reservation. Should you wish to share the PIN code with fellow guests, you may forward the PIN code email to them.

Yes, our app is able to allow the PIN email to be sent earlier, but this does not affect the PIN start time.

Proceed to Menu > Reservations > Click on the desired reservation > Send PIN email now

Currently, Airbnb Connect service can only automatically send PIN codes to Airbnb guests via email.

We understand that many guests wish to receive PIN code via SMS as they may not have connection to the internet while travelling and will not be able to receive their PIN codes. While we are unable to support this feature for now, we are considering it as a feature to include in the future.

If you wish to send a PIN code to a guest via SMS, you may wish to do so manually, or send them the PIN code email earlier.

We are unable to send PIN codes via Airbnb message service, as we do not have access to this feature.

Currently, the automated email uses a standard template and is not customisable.

Customisation of the automated email is likely to be a premium paid feature of the Airbnb Connect service in the future.

No, replies to the auto-generated emails from igloohome go to a do-not-reply email.

Airbnb guests should contact their hosts directly should they have any queries regarding the reservation.

If you would like to check-in your guest earlier, you can generate a new duration PIN code, and send it to your guest. Please note that duration PINs need to be activated within 24 hours of start date and time.

To change the check-in time for new reservations, follow these steps.

Hosts may also send the PIN email more than 1 hour before check-in, but this does not affect the PIN duration.

At 1 hour before the check-in time indicated on your igloohome listing, a PIN code is sent via email to the guest's Airbnb email address (with the Airbnb host in CC). The PIN code needs to be activated within 24 hours of the check-in time and date.

If you would like to send the check-in email earlier, follow these steps.

Note: Check-in time is determined by the Airbnb listing when it is first connected. The check-in time can be changed on the igloohome app itself (instructions here), but will only apply to reservations confirmed after the change.

On the igloohome app:

Under Configuration menu > Manage Homes > Select your home listing > Change the check in time.

Important: By default, the check-in time is determined by your Airbnb listing. The new check-in time on the app will not sync with the check-in time on Airbnb listing, and vice versa. Please note that the new check-in time will apply to future and new reservations.

Step 1: Connect to Airbnb account

Open the igloohome app > Menu > Account Settings > 'Connect with Airbnb' button > Log into your Airbnb account

Step 2: Sync each Airbnb listing with your igloohome listing

Menu > Configuration > Manage Homes > Select the igloohome listing to connect > Under 'Connect Providers', tap on Airbnb > Select the Airbnb listing you want to sync and click 'Confirm'

Step 3: Automate check-in for the listing you have synced

Now that the listings are synced, return to Menu > Reservations > Refresh the page by pulling down > Select the igloohome listing that you have synced > tap 'Automate check-in' > Start free trial > OK

Note: Airbnb Connect is currently under free trial until further notice. Once the beta testing phase is over, it will be chargeable at USD4.99 per lock per month.

Unfortunately, Airbnb Connect does not support integration for listings where you are a Co-host. You will need to be the Host of the Airbnb listing in order to use this feature.

As an igloohome account can only be connected to 1 Airbnb host account, it is not possible to connect 2 at the same time.

However, it is possible to connect the 2 Airbnb Host accounts to separate igloohome accounts. Here's how:

1) For each Airbnb host account, an igloohome account needs to be created
2) Pair the locks (on app: Configuration > Add Lock) for each Airbnb account into their respective igloohome account
3) Activate Airbnb Connect on both igloohome accounts to connect the Airbnb accounts to the igloohome account

There are three things that we need to do:

1) Launch Safari or Google Chrome on your mobile device > go to www.airbnb.com > tap on the Airbnb logo > Logout

2) Go to Account Settings > Disconnect Airbnb

3) Go to Account Settings > Connect with Airbnb > Enter the Airbnb account you wish to associate with the lock

If you need help with determining if the igloohome smart lock can be installed on your door, you can drop us an email at installation@igloohome.co.

Be sure to attach clear photos of your door from the front, side and back, as well as the measurement of the width of your door in mm.

Yes, it is possible.

Depending on the type of lock you currently have on your door, it may be possible to replace your existing lock with an igloohome smart lock. In the scenario that we are unable to do a replacement, the igloohome smart lock will be installed above your current lock (for Deadbolt models).

We do not advise installing the igloohome smart lock in an area where it will be subject to harsh or wet weather conditions. The igloohome SmartLock is water-resistant and is IP54 certified, but it is not waterproof.

Note: Water damage is not covered by our warranty.

All igloohome SmartLock models are able to support both left and right-handling doors.

We recommend to install igloohome smart locks on wooden doors. We are currently unable to install on metal doors, glass doors, sliding doors and gates.

However, you may wish to take a look at our Smart Keybox 2 which is able to store your physical keys, and can be shackled to a gate or mounted on a wall.

Note: If you aren't sure whether your door is compatible with our locks, do submit your queries here.

The installation date has to be scheduled within 6 months of purchase.

We recommend to install igloohome smart locks on wooden doors. We are currently unable to install on metal/security doors, glass doors, sliding doors and gates.

For different lock models, there are different door specifications required for, which can be found at www.igloohome.co/support.

Each igloohome smart lock model has different door requirements. We recommend to install igloohome smart locks on wooden doors.
We are currently unable to install on: metal doors, glass doors, sliding doors and gates.

However, you may wish to take a look at our Smart Keybox 2 which is able to store your physical keys, and can be shackled to a gate or mounted on a wall.

If you need more help with deciding on the model suitable for your door, feel free to drop us an email at installation@igloohome.co with pictures of your door lock from the front and side, as well as the width of your door (in mm).

The installation is dependent on the number of available slots for your installation location, but a good estimate would be 1-2 weeks after purchase.

Upon placing your order on our store, you will be given a link to schedule your installation with our authorised installer.

Installations can be scheduled between the availability of cutomers and installers, subject to management permission.

Any locks purchased from igloohome that are not installed by our authorised installer will not be eligible for free installation, and igloohome will not be responsible for any fees incurred from engaging an external installation service.

For locks purchased from resellers, the installation scheduling process is dependent on the reseller.

The installation will take about 1-2 hours.

The cost of installation is RM150 for Deadbolt and RM200 for Mortise which usually are included in the selling price. Padlock and Keybox do not require installation.

The list of installers are available on our website, smartsecuritysolutions.co. The assigned installer will contact you after you purchase a lock either online or through a dealer.

Please seek a professional installer for the installation. We discourage DIY as it may affect the warranty provided by the manufacturer. You may find out list of installers on our website.

To install on a double door, you will need a strong top and bottom stopper on 2nd leaf and a 38mm or 40mm thick door.

You should approach your reseller for warranty issues and claims.

We only entertain cancellations before delivery and installation of the locks. We may charge an administrative fee to process refunds.

If you have purchased from Smart Security Solutions Sdn Bhd, drop us an email at info@smartsecuritysolutions.co.

If you have purchased from our resellers, kindly contact your reseller for a refund.

The warranty period is for up to 2 years, and covers all products purchased from the official Smart Security Solutions Sdn Bhd online store and its authorised resellers.

Warranty will cover the following:
1st year - Parts and related service fees
2nd year - Parts only. Customer shall be responsible for any service fee incurred.

The warranty period commences from the date of receipt of goods. During the warranty period, Smart Security Solutions Sdn Bhd will provide without charge the costs of shipping and/or replacement parts necessary to repair or replace the product specified in the original invoice due to defects or manufacturing faults subject to the terms and conditions.

If the lock has not been successfully paired, an error message will appear. Take note of the error message.

There are a few reasons why you might face an error during the pairing process:
1)The Bluetooth signal on your phone is unstable. In this case, switch the Bluetooth off and on, and attempt to pair again.
2) The internet connection on your phone is unstable. If you are connected to Wi-Fi, and your Wi-Fi signal is intermittent, consider using mobile data instead. Switch your data connection off and on, and attempt to pair again.
3) The OS on your Android device or iPhone has not been updated to the newest version. If possible, try to use another device to initiate pairing.
4) The app may be unresponsive. Restart the app and attempt to pair again.
5) The lock may not have been set to pairing mode. For the Deadbolt, two beeps will sound indicating that it is in pairing mode. For the Latch, four beeps will sound indicating that it is in pairing mode.
6) The batteries in the lock may be old and require changing.

If you continue to face problems with pairing your lock to your phone, feel free to contact us via https://www.igloohome.co/support/.

On the rare occasion that pairing is unsuccessful, here are some steps you can take:
1) Try with a different mobile device, using the same username and password.
2) Update your phone’s Operating System to the latest version.
3) Restart the Bluetooth and internet connection on your mobile device.
4) Restart igloohome’s application on your mobile device.
5) Switch to brand new batteries.
6) Try using 3G instead of WiFi.
7) Ensure that the time on your phone is correct.
8) Turn on the Location Services on your mobile device.

If you paired our lock with an older version of the igloohome mobile app, you may find your lock missing from the app when you update to the new version. This is because the lock has not been associated with a home listing.

To associate your lock with a home listing:

If you already have a home listing, all you need to do is to go to 'Configuration' > 'Manage Locks'. Under 'Manage Locks', select the lock to associate and follow these steps to associate your lock to a home listing.

If you do not have a home listing, go to 'Configuration' > 'Manage Homes'. Tap on the '+' icon, which will allow you to add a new home listing. Following which, go to 'Configuration' > 'Manage Locks'. Under 'Manage Locks', select the lock to associate and follow these steps to associate your lock to a home listing.

Close the app, open it and resume whatever you were trying to do. If this does not work, feel free to contact us via https://www.igloohome.co/support/ for assistance.

There are a few reasons why Bluetooth unlock does not work

1) You are not within the range of the lock for it to detect your phone's Bluetooth signal. Ensure your phone is near the lock when attempting to unlock.
2) The Bluetooth signal is weak or intermittent. Switch your Bluetooth off and on, and attempt to unlock again.
3) The app is not responsive. Stop and restart the app on your phone and attempt to Bluetooth unlock again.
4) The battery level on the lock is low. Gain access to your property through other means (9V Jumpstart or Physical Key) and change new batteries.
5) Ensure that your Location Services is turned on.

If you continue facing issues with Bluetooth unlock, feel free to contact us via https://www.igloohome.co/support/

There are a few reasons why the touchpad may be unresponsive:

1) You may have activated security lockout mode. This happens when a PIN code has been incorrectly entered 5 times. The igloohome smart lock's touchpad will become unresponsive for 5 minutes, but you will still be able to unlock with Bluetooth or physical key.
2) The battery level might be low. Change to new batteries and attempt to use the touchpad again.
3) The lock may have been installed incorrectly. If you purchased from our online store, you may contact us via https://www.igloohome.co/support/. If you purchased from our resellers, do contact them regarding your issue.

Earlier versions of the latch model do not support Permanent PIN generation. Alternatively, you may create a 180 day-long Duration PIN.

Contact us via https://www.igloohome.co/support/ if you're interested in getting an upgrade to our newest lock models.

The Master PIN will always work. If not, it is possible that it may have been changed by another account user. Refresh the Lock Info page by pulling the screen down to view the current Master PIN. The Master PIN code will not work if the battery level on the lock is low.

There are a few reasons for this:

1) The PIN code may have expired (for Duration and One-time PINs). You will have to generate a new PIN code.
2) The lock can only store 5 PINs at the same time on a first-in, first-out basis. If you already have 5 PIN codes generated (excluding the Master PIN), generating a 6th PIN will render the first generated PIN invalid.
3) The battery level may be low. Change to new batteries and attempt to PIN unlock again.
4) You may have activated security lockout mode. This happens when a PIN code has been incorrectly entered 5 times. The igloohome smart lock's touchpad will become unresponsive for 5 minutes, but you will still be able to unlock with Bluetooth or physical key.

In the scenario that you are still unable to access via PIN, you may choose to reset your PIN codes.

Resetting the PIN codes is similar to pairing your lock. You can refer to the FAQ "Why do I get an error message when I try to pair my lock?" to troubleshoot.

No, there are no limits.

Duration PIN codes can be created to the nearest hour. When you click on the button 'Now', it automatically inserts the nearest hour for you.